Digital humans are becoming a worldwide trend. They can already recognise both verbal and non-verbal cues, like facial expressions or voice tone, making our interaction with them seamless.
What does this mean for the future of customer service? Here are some predictions:
-Increased personalisation of customer service. This can result in higher brand awareness, as well as aid in creating emotional connections with users.
-Decreased labor costs. This can create opportunities for humans to be given more creative roles in the companies, resulting in improvements in job satisfaction as well as psychological well-being.
-Higher customer satisfaction due to quick, in-depth responses.
Want to learn more? Click below to read about how and why major companies have partnered up with digital humans.
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